Privacy Policy
Last updated: 12/09/2026
1. Who we are
Harbans Logistics LTD ("we", "us", "our") is a courier and logistics company based in Bedford, UK, providing same-day, next-day and pallet delivery services nationwide.
Company name: Harbans Logistics LTD
Company registration number: 16869234
Registered/trading address: Bedford Heights, Brickhill Drive, Bedford, Bedfordshire, MK41 7PH
Email: info@harbanslogistics.co.uk
Phone: 07300 154148
We are the data controller for the personal data described in this policy. If you have any questions, please contact us using the details above.
2. What personal data we collect
We collect personal data when you interact with our website or use our services, including:
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Contact and quote requests: name, email address, phone number, and any details you provide about your delivery/transport needs
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Website usage data: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies (including those used by our website platform, Wix, and any analytics tools)
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Correspondence: any information you give us when you call, email, or otherwise contact us
We do not knowingly collect any special category data (e.g. health, religion) through this website.
3. How we use your personal data
We use your personal data to:
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Respond to quote requests and enquiries
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Provide, manage and deliver our courier and logistics services
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Communicate with you about bookings, deliveries, or account matters
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Improve our website and services
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Comply with legal and regulatory obligations
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Keep records for accounting and business administration
4. Legal basis for processing
Under UK GDPR, we rely on the following legal bases:
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Contract: processing necessary to provide a quote or deliver a service you've requested
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Legitimate interests: responding to enquiries, improving our website, and general business administration, where this does not override your rights
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Consent: where you have given consent, e.g. for optional cookies or marketing communications (you can withdraw this at any time)
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Legal obligation: where we must retain records for tax, accounting, or regulatory purposes
5. Cookies
Our website uses the following components, which may set cookies or process data:
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Wix CMS — essential to running our website (hosting, security, core functionality). These cannot be switched off.
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Google Maps — used to display maps on our site (e.g. our location). Loading Google Maps may set cookies and share data with Google, which processes it under its own privacy policy. This is only loaded with your consent via our cookie banner.
You can control or delete cookies through your browser settings, and manage consent choices via our cookie banner. Blocking essential cookies may affect how the website functions. We periodically scan our website to check for new cookies or tracking technologies and will update this section if that changes.
6. Who we share your data with
We may share your personal data with:
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Delivery drivers, subcontractors, or partner carriers, where necessary to fulfil a booking
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Service providers who support our business (e.g. website hosting via Wix, email providers, accounting software)
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Regulators or authorities, where required by law
We do not sell your personal data to third parties.
7. International transfers
Some of our service providers (e.g. Wix) may process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or adequacy regulations.
8. How long we keep your data
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Enquiry/quote data not converted to a booking: 6 months
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Customer and delivery records: 6 years, for accounting/tax purposes
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Website analytics data: as set by the relevant cookie/tool provider
9. Your rights
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Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data
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Object to or restrict certain processing
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Request data portability
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Withdraw consent at any time (where processing is based on consent)
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To exercise any of these rights, contact us at info@harbanslogistics.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
10. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact us
If you have any questions about this policy or how we handle your data, please contact: